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Customer service

Have a question? Contact our customer service team and we’ll try to respond within 24 hours, 7 days a week.

Monday – Friday: 8:00 AM – 8:00 PM
Saturday: 9:00 AM – 3:00 PM

✉️ info@flouriveve.com

Flouriveve

At Flouriveve, we strive to keep our beauty and health products affordable, so you can take care of yourself without spending more than you need to.

Because we cover the shipping costs, your favorite beauty and wellness products are delivered straight to your door at no extra cost.

Have a question or need some help? Our friendly support team is always here for you and happy to assist.

FAQ

How can I return my order?

Not satisfied with your order? Please contact info@flouriveve.com.

Put DISPUTE in the subject line and let us know what’s wrong.

These emails are handled with the highest priority and will help resolve your issue faster than opening a complaint through the Klarna portal!

The estimated delivery time has passed. Where is my order?

In 99% of cases, orders are delivered within the estimated delivery time.

Unfortunately, an order may occasionally be delayed during the delivery process.

You can request an update on your order status by contacting our customer service team via email. Please include your order number and send the email from the same email address you used to place the order.

If you would like to open a dispute, please contact info@flouriveve.com with DISPUTE in the subject line and let us know what’s wrong.

These emails are handled with the highest priority and will help resolve your issue.

When can I expect my order?

We believe you shouldn’t have to pay too much for the products you want, which is why we ship our products directly from our suppliers.

This helps us save on shipping, storage, and packaging costs, allowing us to offer our products at a reasonable price.

The order fulfillment timeframe is divided into two parts:

Processing time: Your order is approved, checked for quality, and packaged. All orders are sent to our fulfillment center for shipping within 48 hours of being placed.

Delivery time: This refers to the time it takes to ship the goods from our fulfillment center to the final destination.

Delivery usually takes 6–15 business days.

Please note: Delivery times may occasionally be delayed due to unforeseen circumstances or limited capacity within the transportation network.

Not satisfied with your order?

Not satisfied with your order? Before opening a dispute in your Klarna portal, please contact info@flouriveve.com with DISPUTE in the subject line and let us know what’s wrong.

These emails are handled with the highest priority and will help resolve your issue.

Where can I find my tracking number?

You can track your package using your 4- or 5-digit order number (#xxxxx) and your email address.

Click here to track your order.

Why is there no information available for my tracking number?

Tracking information becomes available once your package arrives at the carrier. Please note that there may be delays, and it can take a little longer for the tracking information to be updated for your order.

  • Free delivery

    Orders in Australia are always shipped free of charge with tracking, via trusted delivery services such as Australia Post, DHL, and FedEx.

  • MONEY-BACK GUARANTEE

    We offer a 100% money-back guarantee within 30 days of receiving your order.

  • 5,000+ Happy customers!

    Flouriveve has over 5,000 happy customers and is rated 4.7/5.